73 The Cheshire View, Top Station Road, Mow Cop, Stoke-on-Trent ST7 3NP

Tel: 01782 511 462

Protecting your personal details on our website.

Last updated: 22 October 2014

Reliant Ceilings & Partitions Ltd (registered number 01033645), whose registered office is at

10 Ironstone Walk, Burslem, Stoke-on-Trent, ST6 4AA , knows that you care how information

about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice

describes our privacy policy and forms part of our website terms and conditions (‘Website Terms’).

By accepting our Website Terms or by visiting reliantceilings.com (‘the

Website’) you are accepting and consenting to the practices described in this Privacy Policy.

The Website is brought to you by Reliant Ceilings & Partitions Ltd. Reliant Ceilings & Partitions Ltd believes it is important to protect

your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a

personalised service that meets your needs in a way that also protects your privacy. This policy explains how

we may collect Personal Data about you. It also explains some of the security measures we take to protect

your Personal Data, and tells you certain things we will do and not do. You should read this policy in

conjunction with the Website Terms.

When we first obtain Personal Data from you, or when you take a new service or product from us, we will

give you the opportunity to tell us if you do or do not want to receive information from us about other services

or products (as applicable). You can normally do this by ticking a box on an application form or contract. You

may change your mind at any time by emailing us at the address below.

Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the

Data Protection Act 1998, for example, information about your health or ethnic origin.

  1. Collecting Information

We may collect Personal Data about you from a number of sources, including the following:

1.1. From you when you agree to take a service or product from us, in which case this may include

your contact details, date of birth, how you will pay for the product or service and your bank

details.

1.2. From you when you contact us with an enquiry or in response to a communication from us, in

which case, this may tell us something about how you use our services.

1.3. From documents that are available to the public, such as the electoral register.

  1. Using Your Personal Information

2.1. Personal Data about our customers is an important part of our business and we shall only use

your Personal Data for the following purposes and shall not keep such Personal Data longer than

is necessary to fulfil these purposes:

2.1.1. To help us to identify you when you contact us.

2.1.2. To help us to identify accounts, services and/or products which you could have from us

or selected partners from time to time. We may do this by automatic means using a

scoring  system,  which  uses  the  Personal  Data  you  have  provided  and/or  any

information we hold about you and Personal Data from third party agencies (including

credit reference agencies).

2.1.3. To help us to administer and to contact you about improved administration of any

accounts, services and products we have provided before, do provide now or will or

may provide in the future.

2.1.4. To  allow  us  to  carry  out  marketing  analysis  and  customer  profiling  (including  with

transactional information), conduct research, including creating statistical and testing

information.

2.1.5. To help to prevent and detect fraud or loss.

2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or

multimedia messages) about products and services offered by us and selected partners

unless you have previously asked us not to do so.

2.1.7. We may monitor and record communications with you (including phone conversations

and emails) for quality assurance and compliance.

2.1.8. We may check your details with fraud prevention agencies. If you provide false or

inaccurate information and we suspect fraud, we will record this.

2.2. We will not disclose your Personal Data to any third party except in accordance with this Privacy

Policy.

2.3. We may allow other people and organisations to use Personal Data we hold about you in the

following circumstances:

2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being

acquired by a third party, in which case Personal Data held by us, about our customers,

will be one of the transferred assets.

2.3.2. If  we  have  been  legitimately  asked  to  provide  information  for  legal  or  regulatory

purposes or as part of legal proceedings or prospective legal proceedings.

2.3.3. We employ companies and individuals to perform functions on our behalf and we may

disclose your Personal Data to these parties for the purposes set out in clause 2.1 or,

for example, for fulfilling orders, delivering packages, sending postal mail and email,

removing repetitive information from customer lists, analysing data, providing marketing

assistance, providing search results and links (including paid listings and links) and

providing customer service. Those parties are bound by strict contractual provisions

with us and only have access to Personal Data needed to perform their functions, and

may not use it for other purposes. Further, they must process the Personal Data in

accordance with this Privacy Policy and as permitted by the Data Protection Act 1998.

From time to time, these other people and organisations to whom we may pass your

Personal Data may be outside the European Economic Area. We will take all steps

reasonably necessary to ensure that your Personal Data is treated securely and in

accordance with this Privacy Policy and the Data Protection Act 1998.

2.4. Where you give us Personal Data on behalf of someone else, you confirm that you have provided

them with the information set out in this Privacy Policy and that they have not objected to such use

of their Personal Data.

2.5. In connection with any transaction which we enter into with you:

2.5.1. We, and other companies in our group, may carry out credit and fraud prevention

checks with one or more licensed credit reference and fraud prevention agencies. We

and  they  may  keep  a  record  of  the  search.  Information  held  about  you  by  these

agencies may be linked to records relating to other people living at the same address

with whom you are financially linked. These records will also be taken into account in

credit and fraud prevention checks. Information from your application and payment

details of your account will be recorded with one or more of these agencies and may be

shared with other organisations to help make credit and insurance decisions about you

and members of your household with whom you are financially linked and for debt

collection and fraud prevention. This includes those who have moved house and who

have missed payments.

2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record

this and may share it with other people and organisations. We, and other credit and

insurance organisations, may also use technology to detect and prevent fraud.

2.5.3. If you need details of those credit agencies and fraud prevention agencies from which

we obtain and with which we record information about you, please write to our Data

Protection Manager at Reliant Ceilings & Partitions Ltd, 10 Ironstone Walk, Burslem, Stoke-on-Trent, ST6 4AA.

  1. Protecting Information

We have strict security measures to protect Personal Data.

3.1. We work to protect the security of your information during transmission by using Secure Sockets

Layer (SSL) software, which encrypts information you input.

3.2. We reveal only the last five digits of your credit card numbers when confirming an order. Of

course, we transmit the entire credit card number to the appropriate credit card company during

order processing.

3.3. We maintain physical, electronic and procedural safeguards in connection with the collection,

storage and disclosure of personally identifiable customer information. Our security procedures

mean that we may occasionally request proof of identity before we disclose personal information

to you.

3.4. It is important for you to protect against unauthorised access to your password and to your

computer. Be sure to sign off when you finish using a shared computer.

  1. The internet

4.1. If you communicate with us using the internet, we may occasionally email you about our services

and products. When you first give us Personal Data through the Website, we will normally give

you the opportunity to say whether you would prefer us not to contact you by email. You can also

always send us an email (at the address set out below) at any time if you change your mind.

4.2. Please  remember  that  communications  over  the  internet,  such  as  emails  and  webmails

(messages  sent through a website), are not secure unless  they have been encrypted. Your

communications may go through a number of countries before they are delivered – this is the

nature of the internet. We cannot accept responsibility for any unauthorised access or loss of

Personal Data that is beyond our control.

  1. Cookies

When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing

small amounts of information on your computer. These are called ‘cookies’.

These cookies cannot be used to identify you personally and are used to improve services for you, for

example through:

– Letting you navigate between pages efficiently

– Enabling a service to recognise your computer so you don’t have to give the same information during one

task

– Recognising that you have already given a username and password so you don’t need to enter it for every

web page requested

– Measuring how many people are using services, so they can be made easier to use and that there is

enough capacity to ensure they are fast

See allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies.

Visit www.google.co.uk/goodtoknow/data-on-the-web/cookies for a video about cookies.

Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a

cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that

personalised services cannot be provided and the user may not be able to take full advantage of all of a

website’s features. Refer to your browser’s Help section for specific guidance on how it allows you to

manage cookies and how you may delete cookies you wish to remove from your computer.

Multiple cookies may be found in a single file depending on which browser you use.

The cookies used on this website have been categorised based on the categories found in the ICC UK

Cookie guide, as follows:

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as

accessing secure areas of the website. Without these cookies services you have asked for, like shopping

baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to

most often, and if they get error messages from web pages. These cookies don’t collect information that

identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only

used to improve how a website works.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the

region you are in) and provide enhanced, more personal features. For instance, a website may be able to

provide you with local weather reports or traffic news by storing in a cookie the region in which you are

currently located. These cookies can also be used to remember changes you have made to text size, fonts

and other parts of web pages that you can customise. They may also be used to provide services you have

asked for such as a live chat session. The information these cookies collect may be anonymised and they

cannot track your browsing activity on other websites.

The list below shows the cookies that we use, other than those that are strictly necessary to this service. If

you have any queries about these, or would like more information, please contact our Data Protection

Manager at Reliant Ceilings & Partitions Ltd, 10 Ironstone Walk, Burslem, Stoke-on-Trent, ST6 4AA Estate Stoke-on-Trent

Staffordshire ST10 1PN , or email us at info@reliantceilings.com .

Cookie name Description

_ga Used to distinguish users.

__utma Used to distinguish users and sessions. The cookie

is created when the javascript library executes and

no  existing  __utma  cookies  exists.  The  cookie  is

updated every time data is sent to Google Analytics.

__utmb Used to determine new sessions/visits. The cookie is

created when the javascript library executes and no

existing  __utmb  cookies  exists.  The  cookie  is

updated every time data is sent to Google Analytics.

__utmc   Not  used  in  ga.js.  Set  for  interoperability  with

urchin.js.  Historically,  this  cookie  operated  in

conjunction  with  the  __utmb  cookie  to  determine

whether the user was in a new session/visit.

__utmz   Stores  the  traffic  source  or  campaign  that

explains how the user reached your site. The cookie

is created when the javascript library executes and is

updated every time data is sent to Google Analytics.

__utmv   Used to store visitor-level custom variable data.

This cookie is created when a developer uses the

_setCustomVar method with a visitor level custom

variable.  This  cookie  was  also  used  for  the

deprecated _setVar method. The cookie is updated

every time data is sent to Google Analytics.

By using this website, you agree that we can place these types of cookies on your device.

  1. Links

6.1. The Website may include third-party advertising and links to other websites. We do not provide

any personally identifiable customer Personal Data to these advertisers or third-party websites.

6.2. These third-party websites and advertisers, or internet advertising companies working on their

behalf, sometimes use technology to send (or ‘serve’) the advertisements that appear on the

Website directly to your browser. They automatically receive your IP address when this happens.

They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel

gifs),  and  other  technologies  to  measure  the  effectiveness  of  their  ads  and  to  personalise

advertising content. We do not have access to or control over cookies or other features that they

may use, and the information practices of these advertisers and third-party websites are not

covered by this Privacy Policy. Please contact them directly for more information about their

privacy practices. In addition, the Network Advertising Initiative offers useful information about

internet  advertising  companies  (also  called  ‘ad  networks’  or  ‘network  advertisers’),  including

information about how to opt-out of their information collection.

6.3. We exclude all liability for loss that you may incur when using these third party websites.

  1. Further Information

7.1. If you would like any more information or you have any comments about our Privacy Policy, please

either  write  to  us  at  Data  Protection  Manager,  Reliant Ceilings & Partitions Ltd,  10 Ironstone Walk, Burslem, Stoke-on-Trent, ST6 4AA  ,  or  email  us  at

info@reliantceilings.com .

7.2. We may amend this Privacy Policy from time to time without notice to you, in which case, we will

publish the amended version on the Website. You confirm that we shall not be liable to you or any

third party for any change to this Privacy Policy from time to time. It is your responsibility to check

regularly to determine whether this Privacy Policy has changed.

7.3. You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to

the above address or by emailing us at info@reliantceilings.com . This Privacy Policy applies to

Personal  Data  we  hold  about  individuals.  It  does  not  apply  to  information  we  hold  about

companies and other organisations.

7.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing

us at info@reliantceilings.com  or writing to us at the address noted above. There may be a

nominal charge of £10 to cover administrative costs.

7.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that

we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.

Please email us at info@reliantceilings.com  or write to us at the address above to update your

Personal Data.